Your Privacy Questions Answered
Your account data is archived for compliance, where local law permits. We keep transaction records and verification details for three years, then delete or anonymise them. You can request immediate deletion of non-essential data by contacting our support team in the live chat.
Your payment method is encrypted and stored on secure servers. When you deposit or withdraw, we pass only the minimum information needed to your payment processor. You never share your password with us, and we never store full card numbers or wallet credentials.
Yes. Go to Account Settings > Privacy Tools and select Download My Data. You'll receive a file with your name, email, phone, deposit history, withdrawal records and gameplay activity. The file is available within three business days.
Yes, we use cookies to keep you logged in and remember your lobby preferences. You can disable cookies in your browser settings, but some lobby features—like staying signed in—may not work as expected.
Only our support team and fraud-prevention staff access your data when needed—to verify deposits, process withdrawals, or investigate account issues. Your gameplay data is separate from your personal details and accessed only by authorised staff.
We do not sell your personal data. We share your name and transaction amount with payment processors (DANA, OVO, GoPay, QRIS) only to complete your request. We may share anonymised gameplay trends with our game studios, but never your identity.
Withdrawal records are kept for up to three years from the transaction date, where local law permits. You can view your full withdrawal history in Account Settings > Transaction History anytime your account is active.
